Tracking updates maybe delayed when the parcel is:

1. In long distance international shipping, it usually takes 30%-70% of the estimated shipping time. The shipper would not provide tracking updates in this status. Please wait for the update from logistics.

2. Going through local customs clearance procedures

3. At the post office sorting center

4. Held up by uncontrollable factors including, labor strikes, bad weather, politic issues, etc.

5. Due to the epidemic, the logistics timeliness may fluctuate for 5-7 days. The package will be delivered to you as soon as possible. Please wait patiently.

PS: If you have other questions, you can contact the customer service to solve them, and the customer service will check the transportation progress of the package for you.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Our shipping center processes orders Monday-Sunday. There are different delivery speed options available during checkout, typically Standard, Expedited, and Priority.

Standard Shipping: Your order will deliver to you in 15-20 business days from the date it was shipped.

Expedited Shipping Service: Your order will deliver to you in 10-20 business days from the date it was shipped.

Priority Air Mail: Shipping time varies from different regions. Please navigate to our Shipping Methods for more specific information.

Note:

1. You will receive an e-mail stating that your order has shipped.

2. Non-business days are Saturday, Sunday and local holidays in destination country/region.

There are several reasons that can cause you haven’t received the parcel. Please try checking the tracking information to see if there are any exceptional messages.

If you haven’t receive your order, please check your order status first. About how to check your order status, please check the website where you placed your order.

There are some reasons it might be:

A. Your order is still in processing status and have not ship it out yet. Please take notes that every item is with a processing time in product introduce page. Your order might be in the queue of packing or inspection before ship out.

B. Your order is in transit, and it is within the estimated delivery time, please wait for the delivery. In most of cases, orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.

C. Your order may have been returned for the following reasons:

· The courier attempted to deliver to you but could not find you to sign for the delivery.
· The shipping address is incorrect or incomplete.
· The package was rejected during customs clearance.

With above returned status, please contact us to follow up your order.

You can check the order status in your account by going to View Orders ->My orders

Step 1: Log in to your account and click “View Orders” to enter “My orders” page.

Step 2: If the order has been shipped, you can track it by clicking “Order details” to track your order.

You could change your shipping address before we hand over it to courier partner. Here are some advices on it:

1. If you have not paid for your order or paid by PayPal, and the order is not shipped:
You can cancel it in your account and place a new one with the correct shipping address.

2. If you have already paid for your order and it’s not by PayPal:
If you need to change the address, please contact us as soon as possible and provide your driver’s license or ID card information for customer information security, we will hep you to change.

Note:

1. Please note that for orders which is “shipped”, it’s a pity to tell you that changing the shipping address is not available anymore.

2. To ensure your package can be delivered successfully, please make sure to enter a correct and complete shipping address when ordering.

Reasons & suggestion

1. The shipping methods you selected is flat shipping ,which has no tracking number, so the logistics information can not be tracked. The delivery time of flat shipping is 15-35 business days after being sent out. If it is still within estimated delivery time, please wait for a few more days.

1. Your order has just shipped out and shipping information will be updated in the coming days , we recommend you can track logistics information in next 3-7 days .
2. If it still shows that the logistics information is Not Found , please contact our after-sale customer service team and provide them with order number & the problem.

The shipping method you selected is flat shipping , which has no tracking number.

If you want to have a tracking number, you must choose a shipping methods other than flat shipping.

PS: If your principle of transportation is not is flat shipping, please consult customer service.

1. If you find that the tracking result information indicates that your parcel is under “Alert” or “Undelivered” status, it means your item might undergo unusual shipping conditions.

This may be due to several reasons: refusal by the recipient, absence of the recipient, expiry of collection deadline, customs issues/or item loss, damage, etc.

2. Advice :

① You can check the shipping address of the corresponding order in your Account -> View orders -> My order firstly.
② Secondly, please contact us and provide our after-sale customer service team with the order number, sku number and the problem.

1. “Pick up” means that the parcel have been delivered in your local post office, but you need to go to post office to receive the parcel.

2. Advice:

① Firstly, you can check the shipping address of your corresponding order in your Account –View orders –My orders

② Secondly, go to the post office where is nearest to your to find your parcel.

3. If you don’t find your package at the post office or pick-up point, please contact customer service, who will inquire and reply you.

1 : When a package is delivered successfully, the logistics tracking information becomes delivered status.

2 : The following country’s logistics tracking information does not provide a proper investment information :

Algeria, Afghanistan, Botswana, Togo, Cape Verde, Georgia, Honduras, Zimbabwe, Guinea, Mozambique, Maldives, Mali, Monaco, Bangladesh, Morocco, El Salvador, Swaziland, Tunisia, Turkmenistan, Uzbekistan, Uganda, Vanuatu, New Caledonia,Jamaica, Peru, Anguilla [ UK ], Oran [ Finland ], Ascension, I. [ UK ], Bahamas, Palestine, North Korea , Equatorial Guinea, Dominica, Domenek, Vatican, Gambia, Congo, Cuba, Guyana, Haiti, Kiribati, Qatar, Comoros, Kuwait, Kosovo, Côte d ‘ Ivoire, Laos, Libya, Madagascar, Mauritania, Mongolia, Bangladesh, Myanmar, Mozambique, Niger, Palau, Sao Tome And Principe, Tajikistan, Tuvalu, Venezuela, Iraq, Chad, Denmark, Colombia, Oman, Andorra, Barbados, Papua New Guinea, Paraguay, Benin, Bhutan, Philippines, Fiji, Rwanda, Mauritius, Saint Lucia, Uzbekistan, Zambia, Central African Republic.

3 : Some areas of the following countries do not provide delivered information: Canada, the Netherlands

4 : Reasons why the above countries do not provide delivered information:

a. The Postal service of the destination country or the delivery place does not support the uploading of the small packet input data;

b. The destination of the postal IT network does not support it

c. Destination political or policy factors (such as strikes, mail, etc.).

5 : Special note :

No delivered information does not mean that the postal packet did not do delivery, Mail delivery will be normal delivery completed, but the local post office delivery will not do after the completion of the action of the upload information, if there is doubt, please contact us customer service.

1. Log in your PayPal account or use Credit Card Express.
2. Enter your Card Details; the order will be shipped to your PayPal address, please check it is correct, then click Submit.
3. Your Payment will be processed, and a receipt will be emailed to you.

NOTE:

Your order will be shipped to your delivery address. Ensure you have selected or entered the correct delivery address.

We accept all Visa Cards and Mastercards.

1. Choose your shipping address or create a new one.
2. Choose Credit or Debit Card payment.
3. Enter your Card Details.
4. Click “Pay”, and your payment will be processed. Any updates to the order will be sent to your email inbox.

Transactions under Review
Very few transactions will need to be reviewed. It will be done in 1 business day. You will be notified via email of any updates, or you can just check the user center for the real-time order status.

NOTE:

Credit cards can only be tried 10 times per hour, if you have made many failed attempts, the credit card will be locked for one hour. We never saves your card number and detail information.

We accept payment channels that are displayed on the websites of affiliated brands

Items shipped from brands can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Please visit the brand’s Return Policy for more details.

We’d suggest to contact your nearest post office to return for a better customs clearance procedure.

Below please find enlisted some of the most common reasons:

1.The order was split: please check if your order has been split on the My Orders page of your account;

2.Some of item(s) have been refund: please check if some products in your order have been refunded due to long processing time for your order;
Note: you can contact that brand’s customer service to get more details for the issues mentioned above.

If the issue is not caused by the above reasons, please follow below steps:

1. Please contact our customer service.
2. In order to effectively solve this problem, please send us some clear photos of package item to confirm
3. Our customer service unit will confirm the problem very soon and provide the best solution for you.

If there are any broken, not as described or wrong item (s)/parcel, please follow below steps：

1. Please that brand’s customer service.

2. In order to effectively solve this problem, please send that brand’s customer service some clear photos to confirm:
-The item(s) you received;
-The shipping label;
-The SKU sticker on the internal package;
Note: not to be confused with the barcode on the shipping label.

3. If you need further assistance, please contact our Customer Service Department directly to identify the problem and provide the best solution for you.